Faqs – touch

Frequently Asked Question

At The Professional Touch, we know dealing with water damage or mold issues can be stressful. That’s why we’ve compiled answers to some of the most common questions our customers ask.

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FAQ

Any More Questions?

Dealing with water damage or mold problems can be overwhelming and stressful, especially when you’re unsure of what to do next. At The Professional Touch, we want to make the process as clear and simple as possible.

Are your estimates really free?

Yes! We offer free estimates for all customers located within a 70-mile radius of Iowa Falls, IA. There are no hidden fees or surprise costs.

Do you provide 24/7 emergency services?

Absolutely. We know disasters can happen at any time, which is why we’re available 24 hours a day, 7 days a week, including weekends and holidays.

How quickly can you respond to an emergency?

In most cases, we can be on-site within an hour, depending on your location and the severity of the situation.

What areas do you serve?

We serve Iowa Falls and surrounding communities within a 70-mile radius, providing reliable restoration services and free estimates.

Can you help prevent future mold growth?

Yes! In addition to mold removal, we provide treatment and prevention services to help stop mold from coming back.

What causes mold to grow in a home or business?

Mold thrives in areas with excess moisture — often caused by water leaks, flooding, or poor ventilation. We help identify and fix these issues to prevent future problems.

Do you work with insurance companies?

Yes, we work directly with insurance companies to make the claims process easier and ensure you get the coverage you deserve.

How long does the restoration process take?

The timeline depends on the extent of the damage. Small jobs may take a few hours, while larger projects could take several days. We’ll provide a clear timeline after our inspection.